Hungry, Humble, Honest, with Heart.

The Opportunity

Do you love technology?  Are you ready to transform the way companies work?  If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers.  As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate.  Your day-to-day work will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.  

 We enable your success through personalized onboarding.  In 6 months, you will be comfortable with the tools and processes, build positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated space.  We are confident that within your first year you'll have developed strong relationships with our customers.  You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs and challenges.  Working as a collaborative, strategic partner, you'll advise them on how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year-end bottom line. 

About the Team

Customer Success at Nutanix 

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth.  In addition to being closely integrated with our internal Global Sales, Marketing, Channel and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including preparation and delivery of progress checks for renewal customers, License activation workshops, commercial reviews, all of which are designed to drive the increased success of renewals.
• Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration.
• Develop strategic long-term plans with customers.
• Project and manage adoption and implementation plans.
• Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
• Proactively coach team members on best practices to ensure the success of the team and every customer.
• Plans executive engagement with theater leads.

What You Will Bring

• 4-6 years of experience in software sales and customer adoption, retention, renewals.
• Experience and successful track record with a renewal and recurring revenue model.
• Experience connecting customers business objectives with necessary technologies to achieve them; knowledge of technologies such as virtualization, storage, servers, clouds, and networking
• The ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
• Strong verbal and written communication, prioritization, and time management skills.
• Bachelor's degree or equivalent.

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